Frequently Asked Questions
Discover the answers to our frequently asked questions on products, payment options, shipping, and orders.
Do your shoe lifts work in all shoes?
Our shoe lifts are not intended for all shoes. In order for our lifts to work for you, you must use shoes with enough room to accommodate the insole. This is why we generally recommend wearing high ankle support shoes or boots; though for insoles with minimal added height (like the bottom two half-inch layers of our triple-layer shoe lift), you can use shoes with lower profiles.
If you are using a multi-layer insole, you can remove layers to create more room for your foot if needed. If you don’t have enough room for your foot even with a single layer, you may not have loosened the laces enough or you may be using shoes that are too small. Some lift wearers purchase shoes a half to full size up from their normal shoe size to guarantee additional space for their feet.
Does wearing height insoles really make you more confident?
Oh yeah. Recall that expression people say when they're feeling particularly good about something: "Man, I'm standing on top of the world." There's no denying it—added height contributes a sense of confidence. Don't believe us? Ask one your 6ft+ friends, or better yet, try out our insoles to find out for yourself. Our 100% money back guarantee within 60 days means you can try our height insoles risk-free.
Are they comfortable?
Our insoles were designed with comfort in mind. The orthopedic design starts with a compression air bubble to absorb the impact as you walk while the heel cup conforms nicely to the sole of your foot. A raised pattern toward the front of the insole creates friction to prevent sliding during walking, and the fabric lining the top allows a comfortable resting place for your foot. As an added benefit, our insoles don't just increase height but also provide extra comfort in shoes with minimal support.
Will people know I am wearing them?
Our hidden height-increasing insoles will be inside your shoe and under your foot, making them completely invisible. The key is to ensure your heel is mostly covered by the back of the shoe, which is why we recommend wearing high ankle support shoes and boots (or shoes a half to full size up for maximum possible height).
Will it be difficult to walk with added height?
Everyone is different. If you have trouble quickly adjusting to added height and are using a multi-layer insole, it’s best to start with the first layer and add the others over time. This allows your body to become gradually accustomed to the difference, helping you avoid potential foot and back pain. That said, if girls can do it on a spindly stiletto heel boosting four inches of height, you’ll probably be fine with even our two-plus inch shoe inserts!
What if I have to take my shoes off—won't people find out I’m wearing lifts?
When you take off your shoes, people might notice something has changed about you. However, you also want to consider what we like to call the "use case." If you're buying these height increasing insoles to feel more confident in the workplace, is it likely you'll ever be walking around your esteemed colleagues or boss wearing socks? Probably not. The other use case might be dating related. Well hey, if you're already sporting socks with what we'd like to think is your soon-to-be girlfriend (or boy-friend), you can probably forget about needing a confidence boost. You're already there.
How long do the insoles last before flattening or losing height?
Our insoles generally last about six months with regular everyday use. After six months, you may start to notice some wear and tear, including loss of height due to continuous compression. We recommend replacing your insoles every six months. You can also buy multiple pairs to spread out usage among shoes, allowing other pairs to decompress while one pair is in use. This can help increase the longevity of all your insoles.
Can height insoles be worn during exercise or sports?
We recommend that you do not attempt to wear height insoles during exercise or sports, as it could cause ankle injury. Due to the difference in elevation, when moving too quickly (e.g., running, jumping, etc.) your ankle may twist suddenly, resulting in pain or injury. Our shoe lifts are intended for casual wear only (e.g., regular walking pace, standing, sitting).
Payment & Shipping
What payment methods do you accept?
We accept most forms of payment. Popular checkout options include PayPal, Amazon Pay, and Apple Pay. We also accept credit cards such as Visa, Mastercard, American Express, and Discover. If you do not see your preferred method of payment, please contact us, and we will do our best to help you.
Do you ship to my location?
We ship worldwide with a few exceptions. We have not yet set up shipping to the following locations: Afghanistan, Cook Islands, French Polynesia, French Southern Territories, Heard & McDonald Islands, India, Niger, Nigeria, Samoa, South Georgia & South Sandwich Islands. If you are located in any of these areas and would like to purchase from us, please message us with your preferred shipping address, and we will do our best to help you. Our contact information can be located at the bottom of this page.
Do I have to pay for shipping?
All orders with a domestic U.S. or U.K. destination receive FREE standard shipping.
All other orders, including international orders, orders outside the mainland U.S., and expedited or priority shipping requests mean you will be charged the appropriate shipping cost at checkout.
How do I cancel my order?
To cancel your order before it has shipped, simply contact us by email, phone, or chat, and a member of our team will process your request. Items ordered before 11 a.m. Pacific time on a business day are shipped out the same day; items ordered after 11 a.m. Pacific time are shipped out the following business day. You can locate our contact information at the bottom of this page. If your item has already shipped, please refer to our refund policy.
How long will it take for my order to arrive?
Delivery dates depend on the time of day you ordered, your selected shipping preferences, and your mailing address. Orders placed before 11 a.m. Pacific time on business days will ship out the same day. Orders placed after 11 a.m. Pacific time will ship out the next business day. For most orders we offer the following shipping preferences: 1) Standard Shipping (4-6 days across the U.S., 6-10 days for international orders); 2) Expedited Shipping (3-day delivery); and 3) Priority Shipping (1-2 days). You can see when your order is expected to arrive during the checkout process before you complete your order.
There is an issue with my order. What do I do?
If you have any issues with your order, including receiving the wrong item or incorrect quantity of items, please contact us. We will do our best to resolve your issue as quickly as possible. You can locate our contact information at the bottom of this page.
If I decide these height inserts are not for me, what can I do? (Refund Policy)
If for any reason our shoe lifts are not to your complete satisfaction, you can return them (no questions asked) within 60 days from the time you received your order for a full refund. Please note returned items must be in new to lightly worn condition. We even offer 100% free returns across the domestic U.S., meaning that we cover the cost of return shipping. For further details about our return policy, click here and scroll to the bottom of the page.
What if I don’t see my question listed anywhere here or answered on the product detail pages?
Don’t see your question? No worries. Simply contact us by toll-free number (877) SIX-FOOT / (877) 749-3668, email us at email@example.com, or message us via the chat feature on our website. Our team is standing by to answer your questions (no sales pitches!). Our regular business hours are Monday through Friday, 9 a.m. to 5 p.m. Pacific Time. For best results reaching us outside of regular hours, contact us via email. We’ll do our best to respond to your question promptly.