Shipping, Returns & Support Policy

Our Commitment

At 6FT CLUB, we’re committed to making your experience smooth from order to delivery. We want you to love your 6’s. If anything doesn’t go as expected, our team is here to help and will always work to find a fair and efficient solution.

30-Day Guarantee

We want you to feel confident in your purchase.

If you’re not completely satisfied, you may return or exchange your item within 30 days of delivery, provided it meets the conditions below. Your satisfaction comes first.

Shipping

Orders are processed and shipped as quickly as possible. Once shipped, you’ll receive a tracking number to follow your delivery in real time.

Delivery Confirmation

All orders are fulfilled through trusted carriers (USPS, UPS, FedEx, etc.).

Once a package is marked as “Delivered” by the carrier, it is considered successfully delivered. This status serves as confirmation that the order has reached the delivery address.

If Your Order Shows Delivered but You Can’t Find It

We understand how frustrating this can be—and we’re here to help.

In many cases, packages are:

  • Delivered to a nearby location (side door, garage, mailbox)
  • Received by a neighbor or household member
  • Held at a front desk, leasing office, or mailroom
  • Marked delivered slightly early and arrive within 24–48 hours

We recommend checking these areas first, as this resolves most situations quickly.

Support for Delivered Orders

If your package still can’t be located after checking, we’ll work with you to find a solution.

In most cases, we offer:

  • Store credit so you can place a new order right away
  • Replacement options, depending on the situation

Returns & Exchanges

Standard Returns

  • Returns are accepted within 30 days of delivery
  • Items must be unworn, with all original tags attached and packaging intact
  • Please avoid transferring dirt, hair, or debris when trying on products

Order Eligibility

  • Orders with discounts of 20% or less are eligible for return or exchange
  • Orders discounted over 20% are eligible for exchange only
  • Final Sale items are not eligible for return or exchange

International Orders

  • Returns must be initiated within 30 days of delivery
  • Return shipping costs are the responsibility of the customer
  • Shipping costs are calculated at the time of return

Our goal is to ensure every 6FT CLUB shoe fits as flawlessly as they perform—please reach out to our team with any questions regarding returns and exchanges.

Start a Return or Exchange

To begin your return or exchange, use our secure returns portal:

Start Your Return

Return Address

6FT CLUB
1013 S. Los Angeles St., Suite 8C
Los Angeles, CA 90015
United States

REDO Free Return Coverage (Optional)

For added peace of mind, you can select REDO Free Return Coverage at checkout.

When REDO is selected:

  • Return shipping label costs are covered
  • Exchanges and returns are processed more easily

If REDO is not selected:

  • Return shipping costs are the customer’s responsibility

Selecting or declining REDO at checkout confirms your preference regarding return shipping coverage.

Sizing & Fit Guidance

Our products are designed with different elevation systems depending on the product type.

Height Increase Insoles

For best results with our height increase insole products:

  • Use footwear with adequate internal space (mid-top or high-top styles work best)
  • Remove the original insole if possible
  • Loosen laces slightly to allow proper fit
  • Consider sizing adjustments if needed

Height Increase Shoes

Our height increase shoes are designed differently.

Each pair features a built-in elevation system, meaning:

  • No removable inserts are required
  • The lift is integrated into the structure of the shoe
  • Fit is designed to feel natural when selecting your standard size

If you’re unsure which option is right for you, our team is always happy to help.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Provide photo or video evidence

We’ll make it right with a replacement at no additional cost.

Billing, Support & Disputes

Working With Us First

If anything isn’t right with your order, we encourage you to contact our support team first. We’re able to resolve most issues quickly and directly, often faster than going through a bank or payment provider.

Delivery & Order Fulfillment

Carrier tracking marked as “Delivered” is considered confirmation that the order has been successfully completed.

Resolution Approach

Depending on the situation, we may provide:

  • Store credit
  • Replacement product
  • Alternative solutions

Fair Use

To ensure we can continue providing high-quality products and service, we reserve the right to limit or decline support in cases of repeated or unusual claim activity.

Support

Our team is here for you.

We aim to respond within 6–12 hours and will always do our best to take care of you.