Return & Exchange

• Shoes must have their Shoe Tag attached and be in unworn, undamaged, unaltered, original condition with packaging intact.
• Returns that don’t meet these standards will be refused and either shipped back to you or disposed of (whichever makes the most sense).
• Authorization required: Don’t send items back without contacting us first—unauthorized returns may be refused.

It’s the customer’s responsibility to review our Shoe Size Chart and choose the closest size.

• Selected the wrong size? Act fast. Use the Edit Order button on:
  • the checkout confirmation page right after purchase, and
  • your order confirmation email.
• If you need help, email help@6ftclub.com immediately.
• Once an order is processed (usually within 24 hours), size changes can only be handled via an exchange after delivery.

You have 30 days from delivery to initiate a return or exchange, as long as your item meets our eligibility requirements.

• Start a return: Email help@6ftclub.com with your order number and what you’d like to return.
• Refund method: Refunds go to the original payment method.
• Shipping fees: Original shipping is non-refundable.
• Return shipping: You’re responsible for shipping the item back to our closest US warehouse. Use a trackable (and preferably insured) service.
• Processing time: After we receive and verify your return, refunds typically appear in 3–5 business days. PayPal refunds are usually instant.

• Size exchanges: Free (you cover return shipping to us). We cover sending the replacement back out.
• Other exchanges: Exchanges for different products may include a re-delivery fee and any price difference.
• How to request: When you email us, specify the size/product you want. We’ll confirm availability and any costs before finalizing.

Returning items from a bundle? We deduct the full-price value of the items you keep from your refund. This keeps bundle discounts fair and consistent.

Items bought with an affiliate promotion code are non-refundable and cannot be returned. This protects the integrity of our affiliate program.

• Cancel fast: Contact us immediately. If your order hasn’t been processed yet (usually within 24 hours), we’ll cancel it and issue a full refund.
• Already processed? We can’t cancel it, but you can still return it after delivery using the steps above.
• Refund timing: Once processed, refunds typically take 3–5 business days to appear. PayPal is usually instant.

If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery at help@6ftclub.com. We’ll arrange a replacement or full refund at no additional cost to you.

We pack with care, but 6FT CLUB® is not responsible for courier-related damage. If your package is mishandled, report it directly to the courier with photos as evidence. We’re happy to assist with info needed for your claim.

• Products sent back without prior authorization may be refused.
• We do not accept returns for items that are worn, altered, or damaged by the customer (other than manufacturing defects).