Shipping, Returns & Exchanges

Everything you need to know about how your order ships, when it's considered delivered, and how returns and size exchanges work — for both U.S. and international orders.

Shipping

All U.S. orders are fulfilled from our domestic warehouse and are typically delivered in a single shipment.

In rare cases, items may ship separately depending on availability or fulfillment logistics.

• United States — 3–7 business days
• International — 7–15 business days, varies by location

Tracking is provided once your order is dispatched so you can follow it with confidence.

Duties & Taxes

For international orders, all applicable duties and import taxes are calculated and collected at checkout.

There are no additional fees due upon delivery.

Delivery Confirmation

Once a package is marked as Delivered by the carrier, it is considered successfully delivered to the shipping address provided at checkout.

At that point, responsibility transfers to the recipient. We recommend selecting a secure delivery location and monitoring tracking updates as delivery approaches.

If Your Order Appears Delivered

Occasionally, carriers may mark a package as delivered slightly ahead of its arrival. In many cases, it is delivered within 24–48 hours.

We recommend checking:

• Mailbox, entryway, porch, or garage
• With neighbors or household members
• Front desk, leasing office, or mailroom

If it still has not arrived, please contact us at help@6ftclub.com.

Returns & Exchanges

We accept eligible returns and exchanges within 30 days of delivery.

To be eligible, items must be returned in new, unworn, and resellable condition, with all original tags attached and original packaging included.

• Items must show no signs of wear, use, damage, or alteration.
• All original tags must remain attached.
• Original packaging must be included.

To maintain our quality standards, items returned in non-resellable condition will not be accepted.

Exchange Limits

We want to help you find the right fit while keeping our exchange program fair and sustainable.

Your first eligible size exchange is complimentary.

If an additional size exchange is needed, we're happy to accommodate a second exchange, subject to product availability. Shipping costs associated with the additional exchange are the customer's responsibility.

Additional exchanges beyond the second are not routinely offered and may be considered at 6FT CLUB's discretion.

Height Increase Insole Exchanges

Eligible height increase insoles include one complimentary exchange within the applicable return period.

Because of the shipping and fulfillment costs associated with additional exchanges, any second exchange requires the customer to cover return and replacement shipping costs. Additional exchanges beyond the second are not routinely offered and may be considered at 6FT CLUB's discretion.

Insoles must be returned in new, unworn, clean, and resellable condition with all original components and packaging included.

Insoles that have been worn, trimmed, altered, damaged, soiled, or otherwise show signs of use are not eligible for return or exchange.

Damaged, Defective, or Previously Used Items Upon Arrival

All 6FT CLUB insoles are shipped in new, unused condition. If you believe you have received an insole that is damaged, defective, previously used, or otherwise not in new condition, please contact our customer support team at help@6ftclub.com within 48 hours of delivery, providing clear photographs or video documenting the issue.

Prompt reporting allows us to investigate the condition of the merchandise and address any fulfillment or quality-control issues before the product is used or returned.

Claims reported after this period may require additional verification and will be reviewed individually based on the available evidence and applicable consumer protections.

Refunds

Once your return is received and inspected, approved refunds are issued to your original payment method.

Please allow 5–10 business days for processing after approval. Your bank or payment provider may require additional time before the refund appears on your account.

Original shipping charges are non-refundable as they represent a service that was rendered. A restocking fee may apply where applicable.

International Returns & Exchanges

International returns and exchanges must be initiated within 30 days of delivery and remain subject to the same eligibility and product-condition requirements outlined above.

For eligible international exchanges, a prepaid return shipping label is provided when Returns Coverage was included with the original order.

International prepaid return labels include the required commercial invoice for customs, helping ensure the return shipment is properly documented for international transit.

If Returns Coverage was not included with the original order, return shipping costs and any associated return fees are the customer's responsibility.

REDO Free Return Coverage

For additional peace of mind, REDO Free Return Coverage can be selected at checkout.

When selected, eligible return shipping is covered. If REDO is not selected, return shipping costs remain the customer's responsibility.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or we sent you the incorrect item, please contact us within 48 hours of delivery and include photo or video documentation where applicable.

We'll review the issue promptly and make it right. Returns or exchanges resulting from an error on our part are not subject to the normal exchange shipping charges or exchange limits.

Start a Return or Exchange

To begin a return or exchange, use our secure returns portal.