30-Day Money-Back Guarantee

We want you to love your 6’s. If you’re not completely satisfied, you can exchange or return them within 30 days of delivery as long as they’re unused and unworn. Your satisfaction comes first.

Standard Returns

• Returns are accepted within 30 days of receipt.
• Items must be unworn, with all original tags attached and packaging intact. While trying on your shoes, please be aware not to transfer dirt, hair or other debris. 
• Orders placed with a discount code of 20% or less are eligible for return or exchange.
• Orders discounted by sale of 20%+ are eligible for exchange only.
• Final Sale items are not eligible for return or exchange.

International Orders

• Returns must be initiated within 14 days of receipt.
• Return shipping costs are the responsibility of the customer and calculated at the time of return.

Our goal is to ensure every 6FT CLUB shoe fits as flawlessly as they perform—please reach out to our team with any questions regarding returns & exchanges.

Easy Exchanges & Returns

1. Instructions: Click on the Start a Return at the bottom of the page. 
2. Packaging: Pack items securely in the original box or similar protective packaging.
Shipping: Use a trackable, insured method to our nearest warehouse (US). Return shipping is at your expense.
3. Proof: Upload a photo of your courier receipt. After we receive and verify the items are unused and unworn, we’ll process your refund or exchange promptly.

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Return Details

1) Exchanges

• Requests: Need a different size or style? Tell us when you start the return; we’ll try to accommodate pending availability.
• Fees: Size exchanges are free. Exchanges for a different product may incur a re-delivery fee and any difference in price.

2) Returns & Refunds

• Method: Refunds go to the original payment method. Contact help@6ftclub.com or use the returns portal above to begin.
• Fees: Original shipping fees are non-refundable. You are responsible for return shipping to our US warehouse(s)—
• Notice: Signature Required service on all returns valued more than $100. This protects against theft. Failing to use this service, should theft or loss occur, it will not be covered, and you will not be refunded. These are high value shoes, thank you for understanding.
• Timeline: Please allow 3–5 business days after receipt for processing.

3) Damaged or Defective Items

If your order arrives damaged or defective, contact us within 30 days of delivery. We’ll arrange a replacement or refund at no extra cost. We’ll make it right.

4) Order Cancellation

Need to cancel? Reach out immediately or use the Edit Order button on your Order Confirmation page.

• Not processed yet: Full refund.
• Already processed (usually within 24 hours): We can’t cancel, but you can still return using the steps above.

Refunds typically post in 3–5 business days (PayPal is usually instant).

5) Courier Damage

We pack carefully, but courier mishaps can happen. Please report packaging damage directly to your courier. We’ll support your claim from our side.

6) Purchases Through Affiliates

Orders placed with an affiliate promotion code are non-refundable and ineligible for return to protect program integrity.

7) Bundles

Returning part of a bundle? We’ll deduct the full-price value of items you keep from your refund.

8) Insoles & Accessories

Insoles and accessories are returnable within 30 days of receipt if unused, free of hair/dust, and in original condition/packaging.
Return shipping is your responsibility. We’ll refund the item price (excluding shipping) once received and verified.

 

Start a Return

 

Contact Us

Questions? Email our support team at help@6ftclub.com.

Send returns to: 

Attn: 6FT CLUB

3415 S. Sepulveda blvd. Suite 1100

Culver City, CA 90034